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Tag Archives: Agent

Agents can not login after CUCM Upgrade

Posted on December 4, 2011 by Michael
5

Yesterday was a big day for us voice geeks at work. We did both a 7.1(5) to 8.6(2a) migration on Cisco Unified Communications Manager (CUCM) and an 8.0(3) to 8.5(3) migration on UCCE. This upgrade was the last in several days of upgrades to get to the most recent releases on these products. The CUCM upgrade went well (the 8.6 install process is much different than other CUCM releases, but it’s documented well). The UCCE upgrade also went fine, well, until we started to test call routing to agents…

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Posted in Cisco, Consumer Technology | Tagged Agent, cisco, CTIOS, cucm, Error 10158, Login, UCCE | 5 Replies

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