Viewing Cisco Jabber local history file

I had to assist a few users with an odd local chat history issue with Cisco Jabber recently where some message history went missing. In working this issue, I had to engineer a method to read the local history database file and extract the chat history. This post covers how you can open and query this file if you find yourself in a similar situation. Continue reading “Viewing Cisco Jabber local history file”

Fix existing RTMT profile after CUCM node rename

RTMT-IconI recently did a migration to move our CUCM nodes to be specified by FQDN hostname. We had been using non-FQDN hostnames, however, we wanted to migrate to using the FQDN hostname to line up with current best practices and in prep for piloting Mobile and Remote Access (MRA) on Expressway. In the process of putting together my implementation plan, I realized that we would likely lose any RTMT profiles we had saved which can be quite complicated and have a number of custom counters defined.

Continue reading “Fix existing RTMT profile after CUCM node rename”