My diversion header broke your voicemail

Ok, it is another post from the network engineering voice trenches. We have been working the past 19 months (longest project ever) with a major carrier to get their SIP trunking solution in place to eventually replace our tons of standalone PRI and NFAS T-1 Circuits. We have had more than our fair share of problems along the way and, I promise, some day I plan to share some of our horror stories experiences, but I will save that for later.

First, a little background. Our reasons for invetigating SIP trunking was not one of cost savings — which is what most carriers try to push when they come to talk with you — but rather one of redundancy. Redundancy for our high value phone number blocks. These not only include the toll-free numbers that route into our contact center for our customers (which are already very redundant thanks to advanced feature capabilities not available on normal PRIs), but more so for our DID (or DDI if you prefer) phone numbers that power outside communications for our back office employees.

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